I am very satisfied with the company. They communicate quickly. They are kind and helpful. The products are very beautiful. I keep ordering and I received high quality goods every time. I can recommend it to everyone.
Customer service rep was so nice to me
The website is so easy to use. I can easily find what I want and the suggestions of what I might like are very helpful.
I had a problem with a pair of shoes, contacted customer service and even though they were worn, they allowed me to exchange them. I requested the exchange 8pm Thursday and the new shoes were here by 2pm on Friday - AMAZING!
I love it. Came just on time bean new
I shipped out two pairs of shoes in one day. They both were set to arrive at a international deliver verification center several days later. One of them arrived on time, and the other was lost in transit. I reached out to international deliver for assistance on the matter, as well as UPS. I received corroborating emails with a customer representative at international deliver, who responded to me in a timely manner in every exchange. They were also in contact with UPS about the package. Ultimately, even though international deliver was technically not responsible for the package being lost, they were loyal to me as a customer and issued my payout despite them not receiving the package. I can’t tell you how refreshing it is to know that I as the customer was not the one taking a loss. In situations like this in the past in dealing with other buy/sell companies, I would have never imagined to receive reimbursement for this. But I did. I can’t thank Samuel and the international deliver team enough for ensuring me that I am safe in doing business with them. You have gained my trust and I will continue to buy and sell with international deliver in the future.